Here at Puji we work hard to ensure you get your goods delivered as soon as possible and aim to have them delivered within 14 days of arriving into stock. 

For large furniture items our friendly delivery team will contact you in advance to schedule in a mutually suitable day and time.  We'll even call you 1 hour prior to arrival so you don't have to spend a whole day waiting for us to arrive.

You will only be charged one delivery charge for orders containing multiple items. If your order contains a large furniture item, the final delivery charge is based on your post code-please check the final price displayed at checkout.

To avoid a delivery charge you can arrange a collection direct from our London based warehouse.  Simply select the 'Collect For Free' option.  Collection slots are limited and must be pre- arranged.

Standard Delivery and small furniture items: £3.95- £6.95

● All our standard delivery and small furniture items will be dispatched directly from our warehouse and with you within 14 working days of arriving into stock.  If you have placed an order containing a large furniture item or an item out of stock we will wait until everything arrives into our warehouse so they can be dispatched together.  If you prefer to have them delivered separately please contact us on 0208 886 3000.

● Items will be delivered by an external courier company.  They will require a signature  and if you are not at home to receive your goods, you will receive a notification card.  Please liaise with the courier company to arrange re-delivery.

● Postcodes in the following area will incur a further £7 charge which will be added at checkout

-         Highlands and Islands of Scotland :

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

-         Northern Ireland, Isle of Man and Isles of Scilly:

BT, IM, TR21-25

● All standard delivery and small furniture items that are 'IN STOCK' or subject to an 'ordering time' require 100% payment at point of ordering.

Medium Furniture & Accessory Orders: £9.95-£19.95

● All our medium delivery furniture and accessory  items will be dispatched directly from our warehouse and with you within 14 working days of arriving into stock.  If you have placed an order containing a large furniture item or an item out of stock we will wait until everything arrives into our warehouse so they can be dispatched together.  If you prefer to have them delivered separately please contact us on 0208 886 3000.

● Items will be delivered by an external courier company.  They will require a signature  and if you are not at home to receive your goods, you will receive a notification card.  Please liaise with the courier company to arrange re-delivery.

● Postcodes in the following area will incur a further £7 charge which will be added at checkout

-         Highlands and Islands of Scotland :

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

-         Northern Ireland, Isle of Man and Isles of Scilly:

BT, IM, TR21-25

● All medium furniture and accessory  items that are 'IN STOCK' or subject to an 'ordering time' require 100% payment at point of ordering.

Large furniture orders and 2 man Delivery Service:

● Deliveries are charged depending on the distance being travelled.  Please check price stated when ordering.  The price includes assembly to most areas and if requested any removal of packaging.

● All items must be signed for at the point of delivery.  In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged.

● Should no one be present to receive the furniture at the pre-arranged time, a relevant delivery fee will be charged (irrespective of your invoice) for re-delivery.

● 48 hours notice is requested for cancellation of a pre arranged delivery.

● It is your responsibility to ensure that the furniture purchased will fit into your property.  Please make sure you measure correctly before ordering any furniture, consider skirting boards when measuring alcoves, any staircases, doorways or tight spaces which the product will go through.

PLEASE NOTE: Our delivery teams are unable to remove windows, door frames or hoist items to upper levels.

● All large furniture items that are subject to an ordering time require a  50% deposit at point of order.  The remaining 50% payment will be requested when your delivery has been scheduled. 

●All large 'IN STOCK' items require 100% payment at point of ordering.

● ‘ON ORDER’ items are currently not in stock but have been ordered.  We anticipate an average 8-12 weeks for delivery however this is only an approximation and so cannot be guaranteed.

International Delivery

Puji currently cannot accept overseas orders online.  We are happy to process orders over the phone although you must be able to arrange your own shipping.  Furniture and accessories can be delivered within the UK and we are happy to deliver to a shipment company of your choice or your shipper can even arrange a collection from our warehouse.  Please contact us on 0208 886 3000 or email info@puji.com.

• On signing for your item(s) at the point of collection you/your courier is confirming that the item(s) have been delivered by us satisfactorily. Please note that the Puji guarantee is not valid for items taken outside the UK Mainland.

Returns

In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 020 8886 3000 or email support@puji.com and we will arrange to collect the damaged item and organise a replacement or full refund.

Standard Delivery, Small Furniture, Medium Furniture and Accessory Items:-

-If for any reason you are unhappy with an item, please return it within 14 days of receiving the goods.  Providing the item(s) are still in a completely resaleable condition and in their original apckaging, we will issue a full refund.

-Alternatively you can return accessory items in person to our showroom.

-Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.

-Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.

-The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at our warehouse.  We advise you to obtain a proof of purchase certificate before mailing any items back.

Large Furniture Items and 2 Man Delivery Items:-

Should an item arrive faulty, we will automatically offer either a replacement or a full refund. We reserve the right to repair an item rather than replace it where necessary.

Here at Puji we hope you will be pleased with your purchase, however in the event that you are not entirely satisfied you are entitled to cancel this contract provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods.  Goods must be returned within 14 days and collection can be arranged with our customer service team at a small collection charge. Providing the goods are in perfect resalable condition and in the original packaging Puji will issue a full refund within 30 days.

If the product is not in completely saleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse.  In these circumstances were goods being returned are not faulty a full refund will be given less the cost of initial delivery.   If the original packaging has not been retained Puji will charge a restocking fee of 20% of the total order. Refunds will be issued by cheque or to the credit/debit card that was used to place the order.

Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty at which point Puji will bear the cost and organise collection.

Refunds will be issued to the card that was used to place the order once the goods have been received back into our warehouse.  If you paid 50% deposit online for your furniture and the further balance upon confirmation of your delivery, your refund may be in two seperate installments.

We are unable to offer a refund or exchange on personalized, made to measure bespoke pieces unless they are deemed to have a manufacturing fault.

Guarantee:

All furniture is guaranteed for one year, on condition that each item is cared for in accordance with the advice contained on the Puji website and product care guide. Where appropriate Puji will repair the item free of charge during this period, or we will replace the piece at our discretion if we believe this is appropriate.