ServicesDelivery ServiceDirect Courier Delivery If the item is in stock small Puji pieces of furniture and accessories can be delivered to any UK mainland address via our courier service within 7 working days. On separate orders, lead times are quoted. Overseas addresses may take slightly longer depending on the destination so please contact us. Once the item is dispatched you will receive a confirmation call or e-mail. Your goods should then be with you within 48 hours of this confirmation. There are areas of mainland that require a surcharge to the standard direct courier delivery. These postcodes include: Highlands & Islands of Scotland Northern Ireland, Isle of Man and Isles of Scilly White Glove Delivery We do our best to carry as much stock as possible. If the items are in stock and they require a white glove delivery this can be arranged within 14 days. This service includes a 2 person crew. We will deliver the goods into the room of your choice, set up of the furniture, remove all packaging and wax or oil the product where applicable. If the products are on order there is an average waiting time of 8-12 weeks. With all orders we require a 50% deposit to secure your piece. A 2 hour delivery slot is arranged directly with you, unless any special circumstances arise. Delivery Charges We offer free local delivery Delivery costs are £45-£70 within the M25. Delivery costs outside the M25 across mainland England are subject to size/weight and destination. Collection of goods can be arranged by calling 0207-886-3000 and arranging a slot from our warehouse. Please be aware that times are restricted and we therefore we ask customers to be there to avoid disappointment. Overseas DeliveryPlease contact us on 0207-886-3000 for a price on deliveries overseas. Our Guarantee We guarantee our furniture for one year from the date of purchase, as long as it is used and cared for in accordance with advice contained in our Puji care guide. Where appropriate we will repair the item free of charge, or replace it if need be. If you are at all unsure about any aspect of caring for your furniture, then do not hesitate to contact us. Measuring up Please make sure you measure correctly before ordering any furniture. Consider any staircases, doorways or any tight spaces which the product will have to go through. You will be responsible if any delivered products do not fit. Variations. Due to the rustic nature of some of our of the woods and the fact that pieces are handmade, each piece is likely to be slightly different in measurements, appearance, color and finish. Returns If the goods you have ordered arrive faulty or damaged then we will replace, repair or offer you a full refund. Please contact us on 0207-886-3000 straight away so we can deal with this quickly and effectively. On the rare occasion you wish to cancel your order or are unhappy with the goods, please contact us on 0207-886-3000 so we can advise you on the correct procedure. Unfortunately due to the nature of bespoke orders these are non returnable and any cancellations will result in you losing your deposit. Standard furniture returns are accepted within 14-days of receiving your furniture, providing goods are in perfect resalable condition. In this instance we will arrange collection of the goods via our white glove delivery service. This service is chargeable at 1 and a half times the original delivery charge. If customers choose to return the goods themselves then they take full responsibility of the goods whilst in transit. Liability As a customer caring organization we value every order we receive. We do however reserve the right to refuse or cancel your order for any reason, including but not limited to, customer credit, unavailability of products and/or errors in the pricing of goods and or descriptions on the website or in store. Due to the increased congestion in international shipping lines and the high levels of traffic in UK docks, we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. In such circumstances we will do our best to rectify these errors so we can proceed with your order without further complication. Puji After Care AdvicePuji is passionate about their designs and offer common-sense an practical advice to ensure you get the most out of your purchase. To prevent natural shrinkage, avoid placing furniture too near to open fires or central heating. Bespoke Design ServicePuji offer a bespoke design service for individuals and businesses. Puji will take mesurements of your space and come up with proposed designs and sizes to meet your requirements. Please contact us for further information. GuaranteeAll of the Puji products are made to the highest standard, and delivered with expert care and attention. However, if there are any problems with the furniture you buy from Puji - either at the time of delivery or later, Puji offer the following guarantee: All furniture supplied by Puji comes with a 12 month guarantee against manufacturing defaults. If a problem occurs, Puji will either fix or replace your furniture. Please follow the Puji After Care Advice to ensure you prevent avoidable damage to your furniture. Wedding ListPuji offer a wedding list service for customers getting married. Simply select the products you are interested in, and we and we will take it from there. Puji will send out cards to your wedding party, inviting them to visit the showroom or browse for products online. We will ensure your guests find a gift that you will be delighted with.
Payment Schemes
We offer a variety of payment schemes tailored to your needs. Please talk with one of our sales advisors to discuss your specific requirements.Please contact us for details.
Puji accept payment over the phone with the following credit cards: MasterCard, Visa, Switch, Visa Electron and Solo. We can also accept payments by cheque or cash. If you have any further questions about delivery or payment options, please contact us.
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