Terms and Conditions
Welcome to the PUJI.COM website terms and conditions for use. These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website.
Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at info@puji.com or call us on 020 8886 3000 between 9.30AM- 6.30PM Monday-Friday.
OUR RIGHTS:
We reserve the right to modify or withdraw, temporarily or permanently this website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Puji website.
Privacy:
Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any 3rd party. We fully comply with UK DATA PROTECTION AND CONSUMER LEGISLATION.
Data Protection:
To comply with the Data Protection Act 1998 we are required to inform you that any personal information you provide to us and any user information from which we can identify you is held on our computing system for the sole purpose of processing your order.
We use your information only for the following purposes:
- processing your orders;
- for statistical or survey purposes to improve this website and its services to you:
- if you consent we will keep you up to date with news and offers that may be of interest to you.
- to administer this website
You agree that you do not object to us contacting you for any of these purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS 2003.
Please let us know if you object to us keeping this information by contacting our customer services department on 020 8886 3000 and we will unsubscribe you at any time.
Purchase of products
Pricing/Payment
All prices quoted are inclusive of VAT to retail customers. Payment is accepted by Cash, Cheque, Barclaycard, MasterCard, Visa, Connect and Switch.
Ordering/Lead times
All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions:
- all orders are subject to availability
- upon placing an order, all purchasers will be given an estimated lead time for delivery. Due to the increased congestion in international shipping lines and the high levels of traffic in UK docks, we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This estimation shall be in no form binding upon Puji and shall at no point be a condition of any contractual obligation with purchasers.
- on placing your order we will send you an ‘acknowledgement of order’ email indicating that Puji has received your order, the items ordered, payment total and that we are checking availability of stock. Please note this email is not an order confirmation or acceptance.
- Acceptance of your order takes place on dispatch.
- the product you ordered is unavailable.
- our inability to obtain authorization for your payment.
- the identification of a pricing or product description error on the site.
- you not meeting the eligibility to order criteria as set out in the Terms and Conditions.
Puji will store ordered furniture at no extra charge for two weeks after its arrival into our warehouse. If a delivery date is arranged for after this time Puji reserve the right to charge 5% per week of the total order as a storage fee until the customer has the goods delivered.
Puji provides a full delivery and installation service (see Delivery Terms and Conditions for more information). Your furniture will be unpacked and assembled (where necessary) in the room of your choice by our two-man crew. Puji charge a delivery based upon the distance of travel to your area.
Important Information:
Our wood
Due to the rustic effect and nature of the timber we use and the handmade quality of the furniture, each piece is likely to be unique in appearance, colour and finish. Dimensions may be +/- 4 CM from the sizes given online, in-store or in our brochures: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering furniture.
For the long term maintenance of any solid wood product we recommend that there are no direct sources of heat very close by. Wood is a natural product and whilst Puji only use timber that is well seasoned and dried, movement can occur in the home. Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking.
On a daily basis the furniture will not require much maintenance apart from dry dusting. We recommend that once a month you apply good quality beeswax or oil depending on your finish to keep the furniture well nourished and safeguard against shrinkage. Rub in and buff to a shine. Puji advise you to avoid using any spray based cleaning products and abrasive products. If in doubt about the finish of your product please contact the store before applying any products.
Cancellation
Here at Puji we hope you will be pleased with your purchase, however in the event that you are not entirely satisfied you are entitled to cancel this contract provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods. Providing the goods are in perfect resalable condition and in the original packaging. Puji will issue a full refund within 30 days. If the product is not in a fully resaleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse. . If the original packaging has not been retained Puji will charge a restocking fee of 20% of the total order. Refunds will be issued by cheque or to the credit/debit card that was used to place the order.
Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty at which point Puji will bear the cost and organise collection.
We are unable to offer a refund or exchange on personalized, made to measure bespoke pieces unless they are deemed to have a manufacturing fault.
Guarantee
All furniture is guaranteed for one year, on condition that each item is cared for in accordance with the advice contained on the Puji website or care guide leaflet. Where appropriate Puji will repair the item free of charge during this term or will replace the piece at our discretion if we believe this is appropriate.
Should an item arrive faulty, we will automatically offer either a replacement or a full refund. We reserve the right to repair an item rather than replace it where necessary.
Our Trading policy does not affect your statutory rights. Puji is based in the UK and trades under UK law and regulations.
Contact
Puji
20 Ashfield Parade, Southgate, N14 5EJ
Tel: 0208 886 3000
Fax: 0208 886 3012
Email: info@puji.com
The registered company details are PUJI LTD, FROVI HOUSE 284B CHASE ROAD, SOUTHGATE N14 6HF