Buy With Confidence

buy_with_confidence

BUY WITH CONFIDENCE

Here at Puji we want to make sure that you are 100% happy with your experience. From sales through to delivery, we aim to provide a first class service that you will be delighted with.

Choosing and caring for your furniture

If you would like advice on choosing or caring for your Puji furniture please get in touch.  We love talking to customers, and providing advice and support on choosing the best pieces to suit your style of home.

Quality

The Puji furniture range is built to last, and is always of excellent quality. Our furniture is made to the finest details.  We use traditional construction methods, pin and dowel techniques, and dovetail joints for extra strength.  Our products are made from solid timbers and we never use veneers.

Pricing

We set competitive prices, and actively check and match these against similar quality products.

Guarantee 

All furniture is guaranteed for one year from the date of purchase (including sale items, but excluding clearance stock, special purchase and sold as seen items). This one year guarantee is provided on condition that each item is cared for in accordance with the advice contained on the Puji website and product care guide. Where appropriate Puji will repair the item free of charge during this period, or we will replace the piece at our discretion if we believe this is appropriate.

In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 020 8886 3000 or email [email protected] and we will arrange to collect the damaged item and organise either a replacement or a full refund. Puji reserve the right to repair an item rather than replacing it.

Refunds will be issued to the card that was used to place the order once the goods have been received back into our warehouse. If you paid 50% deposit online for your furniture and the further balance upon confirmation of your delivery, your refund may be in two separate instalments.

The wood used in our Puji furniture products often has a rustic look making each item slightly different in colour, appearance, measurements and finish. We will not exchange items on a 'like for like' basis purely on the grounds of the character of the wood used.

We cannot be held responsible for stain transfers from products to carpets or any other surfaces and recommend the use of carpet protectors and drawer liners. We advise that you clean your furniture thoroughly to remove any excess stain or wood protector which may remain from the manufacturing and transportation process.

Our guarantees do not apply to items taken outside of the UK Mainland.

Our Trading policy does not affect your statutory rights.

Puji is based in the UK and trades under UK law and regulations.