Delivery Terms & Returns

Delivery Terms & Conditions |

Delivery Terms & Returns

Here at Puji we work hard to ensure you get your goods delivered as soon as possible. We aim to have small items delivered within 3-5 days from despatch. Medium and large items take slightly longer and can take up to 21 days due to specialist handler delivery being required. All items are delivered by external courier companies.

  • For large furniture items our couriers will contact you in advance to schedule in a mutually suitable day and time.
  • You will only be charged one delivery charge for orders containing multiple items. If your order contains a large furniture item, the final delivery charge is based on your postcode. Please check the final price displayed at checkout.
  • We do not offer an assembly and packaging removal service, this is the customers responsibility.

Standard Accessory/Small Furniture Delivery

 Terms and Conditions:
  • All our standard delivery and small furniture items will be despatched directly from our warehouse and with you within 14 working days of arriving into stock.  If you have placed an order containing a large furniture item or an item out of stock we will wait until everything arrives into our warehouse so they can be despatched together. If you prefer to have them delivered separately please contact us on 0208 886 3000.
  • Items will be delivered by an external courier company.  They will require a signature and if you are not at home to receive your goods you will be required to liaise with the courier company directly to arrange re-delivery.
  •  All standard delivery and small furniture items that are 'IN STOCK' or subject to an 'ordering time' require 100% payment at point of ordering.
  • On accessory deliveries you are paying for shipment to your front door.

Large Furniture/Van Delivery

Terms and Conditions:
  • Deliveries are charged depending on the distance being travelled.  Please check price stated when ordering.  Pallet delivery is simply delivered to your front door, so please ensure you are able to get help getting your items inside. Please make sure you measure correctly before ordering any furniture, consider skirting boards when measuring alcoves, any staircases, doorways or tight spaces which the product will go through.
  • All items must be signed for at the point of delivery.  In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged. If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods of the value thereof.
  • Should no one be present to receive the furniture at the pre-arranged time, a relevant delivery fee will be charged (irrespective of your invoice) for re-delivery.  We cannot deliver to empty properties or leave in out buildings.
  • All large 'IN STOCK' items require 100% payment at point of ordering.
  • ‘Made to order’ items are currently not in stock but have been ordered.  We anticipate an average 8-12 weeks for delivery however this is only an approximation and so cannot be guaranteed.

Please Note For All Deliveries:

  • We will not be held liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay to unforeseen circumstances outside of reasonable control of Puji or due to any reasonable rescheduling of delivery.
  • It is the customer’s responsibility to make sure all ordered goods will fit along the delivery route and into the designated space.
  • Our guarantees do not apply to items taken outside of the UK Mainland.


In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 020 8886 3000 or email [email protected] and we will organise either a  replacement or a full refund.  Puji reserve the right to repair an item rather than replacing it.

Standard Accessory/Small Furniture Delivery Returns

  •  If for any reason you are unhappy with an item, please return it within 14 days of receiving the goods.  Providing the item(s) are still in a completely resalable condition and in their original packaging, we will issue a full refund.  Returns should be made to: NSD ONLINE, River Mill II, Park Road, Dukinfield, Cheshire SK16 5PD
  • Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
  • Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or are faulty.
  • The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at our warehouse.  We advise you to obtain a proof of purchase certificate before mailing any items back.

Large Furniture/Van Delivery Returns

The following excludes goods which have been made-to-order/made-to-measure which carry a 20% cancellation fee.

When purchasing online at Puji if you are not entirely satisfied with your order you are entitled to cancel provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods.  Goods must be returned within 14 days and it is the customers responsibility to do so. Providing the goods are in perfect resalable condition and in the original packaging, Puji will issue a full refund within 30 days less the delivery charge.  To arrange a return please contact customer services.

If the product is not in completely saleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse.   If the original packaging has not been retained Puji will charge a restocking fee of 20% of the total order. Refunds will be issued to the credit/debit card that was used to place the order.

  • In the rare event that an item arrives faulty or damaged please contact our Customer Service team on 020 8886 3000 or email [email protected] and we will arrange to organise either a replacement or a full refund.  Puji reserve the right to repair an item rather than replacing it.
  • Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty.
  • We are unable to offer a refund or exchange on personalised, made to measure bespoke pieces unless they are deemed to have a manufacturing fault.
  • Please note on reclaimed teak items we will not accept returns or exchange items on a like for like basis due to the character of wood or what we deem reclaimed teak markings.
  • Customer’s are responsible for checking all aspects of the order are correct and suitable for your requirements, including measurements, quantities, dimensions, product features , colours and textures. Refunds will not be made for items that are not suitable/do not fit into a property.
  • For reasons of hygiene we cannot refund or exchange used mattresses or pillows unless they are faulty.
  • Mattresses, cushion pads, bolster cushions and day bed cushions are non-returnable once unwrapped.
  • All display, ex-display and clearance items are sold as seen without further restoration.  All stock items must be paid for in full at the time of order.  Display items are non-returnable, non-refundable and a credit note will not be issued if you change your mind.

Here at Puji every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display on our web store or in catalogues.  Due to the nature and style of our furniture and handcrafted production slight variations can occur.  Any indentations, filings, patch work and block work are part and parcel of the reclaimed wood the products are made from.  These natural markings and inaccuracies add to the character of the piece.  No responsibility can be accepted for these variations and we do not select timbers without inclusions.  It is always important to bear in mind that computer browsers may present colours slightly differently.


International Delivery

We do not currently offer international delivery. If you contact us via email [email protected] with full details of where you wish the parcel to arrive we will be happy to obtain a quote. However, unfortunately this is not something we offer as standard at the moment.