Terms and Conditions



Terms and Conditions

Welcome to the PUJI website terms and conditions for use. These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website.

By placing an order with Puji you are agreeing to the Terms and Conditions as set out. These Terms and Conditions cover the sale of Puji products contained on this website and all promotions run by Puji.

Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by email at [email protected] or call us on 020 8886 3000 between 8am-4.30pm Monday-Friday. We request that you read through these Terms and Conditions carefully before using this website and also read all details regarding our Privacy policy.

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently this website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Puji website.

We reserve the right to accept, refuse or limit your order for any reason including the unavailability of a product, errors in price and product descriptions posted on the website.


Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any third party. We fully comply with UK DATA PROTECTION AND CONSUMER LEGISLATION.

Data Protection

To comply with the Data Protection Act 1998 we are required to inform you that any personal information you provide to us and any user information from which we can identify you is held on our computing system for the sole purpose of processing your order.

We use your information only for the following purposes:

  • Processing your orders;
  • for statistical or survey purposes to improve this website and its services to you:
  • if you consent we will keep you up to date with news and offers that may be of interest to you.
  • to administer this website.
  • You agree that you do not object to us contacting you for any of these purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS 2003.

Please let us know if you object to us keeping this information by contacting our customer services department by phone 020 8886 3000 or email [email protected] and we will unsubscribe you at any time.

Purchase of products

  • All prices quoted are inclusive of VAT to retail customers and prices do not include delivery.
  • You will only be charged one delivery charge for orders containing multiple items. If your order contains a large furniture item, the final delivery charge is based on your postcode.
  • Full payment must be made before any product is despatched from our warehouse.  All payments taken by phone, online or in store are taken in a secure environment.
  • All items require 100% payment at the time of ordering.
  • Accepted payment methods can be seen at checkout.
Ordering/Lead times

All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions.  All orders are subject to availability.

Upon placing an order, all purchasers will be given an estimated lead time for delivery. Due to the increased congestion in international shipping lines and the high levels of traffic in UK docks, we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This estimation shall be in no form binding upon Puji and shall at no point be a condition of any contractual obligation with purchasers.


If an item states 'MADE TO ORDER' next to its availability, this means we do not hold stock of this item and it will specifically be made to fulfil your order. These items can often have long lead times, this is due to these pieces of furniture being handmade from recycled materials, the majority being recycled teak, all of which we pride ourselves on being sustainably sourced. For example, this may be beans from old houses and railways which are collected, but it means we have to wait for these materials to become readily available. The high demand for this timber means it is hard to find suitable wood which results in the production process being much longer than using fresh wood.

Our workshops are small artisan companies with few carpenters. Once your product has been carefully handcrafted, we ensure you will receive a quality handmade product, however, we ask for your understanding in that making this does take time.

If goods have been made for you i.e not in stock, then the order is exempt from the cancellation provision under the Consumer Protection (Distance Selling) Regulations 2000.  A cancellation fee of 20% is applicable to all made-to-order/made-to–measure products.  In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.*

A made-to-order/made-to-measure product is a furniture item which is not currently in stock. It is manufactured specifically for you based on your order. None of the above affect your statutory rights when goods are faulty, or not as described.

On placing your order we will send you an ‘acknowledgement of order’ email indicating that Puji has received your order, the items ordered, payment total and that we are checking availability of stock. Please note this email is not an order confirmation or acceptance.  Quantity and description of your order will be the same as set out in the ‘acknowledgement of order’ email.

Acceptance of your order takes place on despatch.  We will inform you once your items have been despatched from our warehouse.  We reserve the right to refuse delivery to any individual or Company.

We reserve the right to discontinue products.

Non-acceptance of an order may be a result of one of the following:
  • The product you ordered is unavailable.
  • Our inability to obtain authorization for your payment.
  • The identification of a pricing or product description error on the site.
  • You not meeting the eligibility to order criteria as set out in the Terms and Conditions.
  • Puji will store ordered furniture at no extra charge for two weeks after its arrival into our warehouse. If a delivery date is arranged for after this time Puji reserve the right to charge 5% per week of the total order as a storage fee until the customer has the goods delivered.
Updating Account Information

It is your responsibility to inform us of any changes to your contact details or delivery addresses.

Online Promotions

Only one promotional code/voucher code may be used per each online transaction.  The promotional code/voucher has no cash value and cannot be redeemed for cash or benefits in kind such as gift vouchers.

Standard Accessory/Small Furniture/Courier- Delivery Terms and Conditions
  • All of our standard delivery and small furniture items will be despatched directly from our warehouse and with you within 14 working days of arriving into stock.  If you have placed an order containing a large furniture item or an item out of stock we will wait until everything arrives into our warehouse so they can be despatched together. If you prefer to have them delivered separately please contact us on 0208 886 3000 to arrange this.
  • Items will be delivered by an external courier company.  They will require a signature  and if you are not at home to receive your goods, you will receive a notification card.  Please liaise with the courier company to arrange re-delivery. It is best to ensure that someone is usually at the address to which you have requested the products be despatched too.  Alternatively it may be better to have goods delivered to your place of work to ensure they can be signed for.
  • On standard accessory and small furniture deliveries please note you are paying for shipment to your front door.
  • Shipping costs will vary dependant on postcode. Enter your postcode at checkout to get an exact quote. Postcodes in the following area will incur further charges which will be added at checkout:
      Highlands and Islands of Scotland: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
      Northern Ireland, Isle of Man and Isles of Scilly: BT, IM, TR21-25
  • All standard delivery and small furniture items that are 'IN STOCK' or subject to an 'ordering time' require 100% payment at point of ordering.

Pallet Delivery Terms and Conditions

  • On a pallet delivery the services you are paying for is ‘door to door’ this means that the delivery is to ground floor kerbside/front door only. It is your responsibility to make the salesperson aware of any issues at the time of the sale.  If not then additional charges will be applied at the time of booking.
  • Goods are delivered in a wooden pallet (crate) and the items are not removed from this packaging by the drivers. It is the customer’s responsibility to take the goods into their property and no packaging is removed by the company.
  • Pallet deliveries usually take place within 3-5 working days but this can vary. All items must be signed for at the point of delivery.  In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged.  If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods of the value thereof.
  • Should no one be present to receive the furniture at the pre-arranged time, a relevant delivery fee will be charged (irrespective of your invoice) for re-delivery.
  • Items with a lead time are currently not in stock and are made to order. We anticipate an average 8-12 weeks for delivery however this is only an approximation and so cannot be guaranteed.

Large Furniture/ Van Delivery Terms and Conditions

  •  Deliveries are charged depending on the distance being travelled.  Please check price stated when ordering once you have entered your postcode at checkout.  For White Glove Delivery you are paying for a delivery to a room of your choice.  If you are on the second floor or above or have any access issues please call 0208 886 3000 for quotes.  It is your responsibility to make the salesperson aware of this issue at the time of the sale.  If not then charges will be applied at the time of booking delivery.
  • All items must be signed for at the point of delivery.  In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged.  If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods of the value thereof.
  • Dependant on the selected shipping method, should noone be present to receive the furniture at the pre-arranged time, a relevant delivery fee may be charged (irrespective of your invoice) for re-delivery.
  • 48 hours notice is requested for cancellation of a pre-arranged delivery.  If you do not inform us or the courier, a second delivery slot will need to be arranged which will be subject to a second delivery charge.  The subsequent delivery date will be earliest possible, but will depend on availability.
  •  It is your responsibility to ensure that the furniture purchased will fit into your property.  When our drivers arrive at your house, space for the item needs to be ready and clear.  Please make sure you measure correctly before ordering any furniture, consider skirting boards when measuring alcoves, any staircases, doorways or tight spaces which the product will go through.There will be an extra charge for deliveries above the first floor and if extra persons are needed.
  • Items with a lead time are currently not in stock and are made to order. We anticipate an average 8-12 weeks for delivery however this is only an approximation and so cannot be guaranteed.
Please Note for all deliveries:
  • Our delivery teams are unable to remove windows, door frames or hoist items to upper levels we are prepared to deliver to an agent of your choice who may do this on our behalf.  Please note however that any product returns or replacements will only be made at ground floor level.
  • We will not be held liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay to unforeseen circumstances outside of reasonable control of Puji or due to any reasonable rescheduling of delivery.
  • It is the customer’s responsibility to make sure all ordered goods will fit along the delivery route and into the designated space.
  • To comply with Health & safety  our drivers cannot remove, reposition or dispose of other items of furniture for you.  They also cannot remove their shoes.
  • It is the responsibility of the customer to provide non-slippery protection for their floors (both for carpets, tiled and wooden flooring), from the front door to the final placement of the item. We cannot carry and provide enough protection sheeting for all our deliveries. Puji cannot be held responsible for damage to floors or carpets if they are insufficiently protected.
  • When our couriers arrive at your house, space for your item needs to be clear and ready.

International Delivery

We will deliver international orders to a UK mainland shipping/courier/agent. Please contact our customer service department to place your order.

  • On signing for your item(s) at the point of collection you/your courier is confirming that the item(s) have been delivered by us satisfactorily, are in perfect condition and that the order is complete.  Puji recommend that you are there to accept the delivery at your agents.  Please note that the Puji guarantee is not valid for items taken outside the UK Mainland.  Returns, replacements and refunds, if agreed, will be made to or from a UK mainland address.

Important Information

Product descriptions

Every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display in catalogues.  Due to the nature and style of our furniture and handcrafted production slight variations can occur.  Any indentations, filings, patch work, block work are part and parcel of the reclaimed wood the products are made from.  These natural markings and inaccuracies add to the character of the piece.  No responsibility can be accepted for these variations and we do not select timbers without inclusions. It is always important to bear in mind that computer browsers may present colours slightly differently.

Our wood

  • Due to the rustic effect and nature of the timber we use and the handmade quality of the furniture, each piece is likely to be unique in appearance, colour and finish. Dimensions may be +/- 4 CM from the sizes given online or in our brochures: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering furniture.
  • Real wood may acclimatise in your home within the first year.  If you experience this please contact our customer services team on 0208886300 or email [email protected].  You can also read our product care guide  for advice and tips.
  • For the long term maintenance of any solid wood product we recommend that there are no direct sources of heat very close by.  Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking.
  • On a daily basis the furniture will require minimal maintenance apart from dry dusting. We recommend that once a month you apply good quality beeswax or oil depending on your finish to keep the furniture well nourished and safeguard against shrinkage. Rub in and buff to a shine. Puji advise you to avoid using any spray based cleaning products and abrasive products. If in doubt about the finish of your product please contact the store before applying any products.

Returns and Replacements

When purchasing online at Puji, if you are not entirely satisfied with your order you are entitled to cancel provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods.  Goods must be returned within 14 days, collection can be arranged with our customer service team and a  collection charge will be invoiced. Providing the goods are in perfect resalable condition and in the original packaging Puji will issue a full refund within 30 days less the delivery charge and collection charge.  To arrange a return please contact customer services.

If the product is not in completely saleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse.   If the original packaging has not been retained Puji will charge a restocking fee of 20% of the total order. Refunds will be issued to the original payment method that was used to place the order.

In the rare event that an item arrives faulty or damaged please contact our customer service team on 020 8886 3000 or email [email protected] and we will arrange to collect the damaged item and organise either a replacement or a full refund.  Puji reserve the right to repair an item rather than replacing it.

 Standard Accessory/Small Furniture Returns
  • If for any reason you are unhappy with an item, please return it within 14 days of receiving the goods.  Providing the item(s) are still in a completely resalable condition and in their original packaging, we will issue a full refund.
  • Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
  • Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.
  • The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at our warehouse.  We advise you to obtain a proof of purchase certificate before mailing any items back. 
Large Furniture/Van Delivery Returns

The following excludes goods which have been made-to-order/made-to-measure (i.e not in stock at point of ordering) which carry a 20% cancellation fee.

  • Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty at which point Puji will bear the cost and organise collection.
  • We are unable to offer a refund or exchange on personalised, made to measure bespoke pieces unless they are deemed to have a manufacturing fault.
  • Please note, on reclaimed teak items we will not accept returns or exchange items on a like for like basis due to the character of wood or what we deem reclaimed teak markings.
  • Customer’s are responsible for checking all aspects of the order are correct and suitable for your requirements, including measurements, quantities, dimensions, product features , colours and textures. Refunds will not be made for items that are not suitable/do not fit into a property.
  • For reasons of hygiene we cannot refund or exchange used mattresses or pillows unless they are faulty.
  • Mattresses, cushion pads, bolster cushions and day bed cushions are non-returnable once unwrapped.
  • All display, ex-display and clearance items are sold as seen without further restoration.  All stock items must be paid for in full at the time of order. Display items are non-returnable, non-refundable and a credit note will not be issued if you change your mind.

Join Our Mailing List

Sign up to our mailing list to receive regular updates about our great offers and competitions. You will also receive a 10% off welcome gift, applicable on your first order of full priced items. An offer code will be sent directly to your email address and is valid to be used on your first order over the value of £90.  This code is only valid on one transaction.  You can unsubscribe from the mailing list at any time by simply following the link on your email.


  • Furniture is guaranteed for one year from the date of purchase (including sale items, but excluding clearance stock, special purchase and sold as seen items).  This one year guarantee is provided on condition that each item is cared for in accordance with the advice contained on the Puji website and product care guide. Where appropriate Puji will repair the item free of charge during this period, or we will replace the piece at our discretion if we believe this is appropriate.
  • In the rare event that an item arrives faulty or damaged please contact our customer service team on 020 8886 3000 or email info@puji.com and we will arrange to collect the damaged item and organise either a replacement or a full refund.  Puji reserve the right to repair an item rather than replacing it.
  •  Refunds will be issued to the card that was used to place the order once the goods have been received back into our warehouse.  If you paid 50% deposit online for your furniture and the further balance upon confirmation of your delivery, your refund may be in two separate instalments.
  • The wood used in our Puji furniture products often has a rustic look making each item slightly different in colour, appearance, measurements and finish.  We will not exchange items on a 'like for like' basis purely on the grounds of the character of the wood used.
  • We cannot be held responsible for stain transfers from products to carpets or any other surfaces and recommend the use of carpet protectors and drawer liners.  We advise that you clean your furniture thoroughly to remove any excess stain or wood protector which may remain from the manufacturing and transportation process.
  • Our guarantees do not apply to items taken outside of the UK Mainland.
  • Our Trading policy does not affect your statutory rights. Puji is based in the UK and trades under UK law and regulations.

Contact us:

Tel: 0208 886 3000

Email: [email protected]

The registered company details are NSD Online Ltd trading as Puji.com 467 Kingsway Manchester M19 1NR